Terms & Agreement
Qi Me, Qi Shield, Qi Home and Qi Max Return Policy
You can return products within 30 days from the ship date less any shipping, etc (all returnable products MUST BE received by Synergy Science, Inc. within 30 days from the date shipped). The customer is responsible for the cost of shipping, handling, broken or missing parts, and the cost of installation if applicable. It is strongly recommended to insure the shipment. Synergy Science is not responsible for any loss or damage during transit for returned products. Must be returned with a Synergy Science Issued RMA number.
The Qi Home and Qi Max products come with a 2 year warranty.
It is expected that all EMF products that are returned, will be sent back in “Like New Condition”. This means the products are not scratched, damaged or broken in any way and is returned with all the parts, manuals and DVDs etc.
All returned merchandise must have a Return Merchandise Authorization (RMA). Any and all merchandise sent to our facility without an RMA will be unequivocally refused. To request a Return Merchandise Authorization, contact customer support at 800-337-7017.
It is understood that the purchaser will ship the EMF device fully insured and freight fully paid. Customer is responsible for any damage or loss during transit for products being returned.
Legal Medical Disclaimers
We have not intended to imply any medical or curative claims with any of our products or the wording on our website, videos, or literature. We have been made aware of many individuals whose conditions have been made better for the user because of.
We make every reasonable effort to include accurate and up to date information in our website. We make no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in the content of the site.
When Purchasing Products or Services Outside of the USA
All our products are shipped worldwide from the USA. Our prices are shown exclusive of any duties and taxes. The customer is responsible for payment of any such incurred charges based on the requirements of the country of import.
All warranties are valid for the original purchaser only. The machine warranties can only be transferred to another party if Synergy Science, Inc. approves the transfer and the transfer fee of $499 is paid. The warranty covers defective parts, labor, and return shipping. If the defective part(s) cannot be repaired or replaced, the purchase price paid for the machine will be put toward the price of a current new or refurbished machine.
The warranty does not cover improper use of the machine, issues with machines where basic maintenance has not been performed including any damage caused by misuse or abuse to the machine, Acts of God including storms, flooding, fire, electrical damage from power surges, power spikes, lightening, improper wiring in the home, etc., and any physical damage to the machine by the owner.
All Returns must be accompanied by a RMA# provided by technical support only after all proper troubleshooting via phone/video has been successfully completed.